SevenCloud Technology launches 24-hour worry-free service plan

Fully automatic vending machines guarantee the operation of merchants all year round. In the smart catering equipment industry, the response speed of after-sales service directly affects the merchant's revenue. In response to this pain point, SevenCloud Technology today officially announced the launch of the 'Marshmallow Machine 24-hour Worry-free Service Plan', providing all-weather technical support to cooperative merchants across the country, promising '2-hour response in urban areas and 24-hour repair', and completely solving the problem of business interruption caused by equipment failure. This measure is expected to help merchants reduce downtime losses by an average of 80%.

SevenCloud Technology's fully automatic vending machines are equipped with an intelligent Internet of Things system, which enables remote operation via mobile phone. Merchants can adjust parameters and view operating data at any time. When the machine fails, an early warning is automatically pushed, and prompts are given to deal with it in the first time to reduce downtime losses. Support 7×24 hours online support, online communication with multilingual engineers (Chinese/English/Japanese/Korean, etc.), and quickly solve faults through online video teaching or real-time guidance. 90% of consultations are solved within 5 minutes through video guidance. Free warranty for faulty accessories within 1 year, and promise to send them out within 24 hours after the problem is found to ensure the efficient operation of the equipment. The intelligent after-sales system allows global customers to enjoy efficient services and truly realize 'worry-free operation'. Modular design, the core components of the equipment adopt a plug-in structure, which greatly reduces the maintenance threshold. AR remote assistance, merchants prompt faulty parts through mobile phones, engineers mark the operation steps in real time, and the first repair rate is increased to 95%.

When the self-service vending machines become intelligent and become the industry standard, SevenCloud Technology redefined the after-sales value with '24-hour rapid maintenance service' - this is not only a guarantee of the business's operating efficiency, but also a solemn commitment to user experience. According to a third-party survey, the customer renewal rate increased to 98% after accessing the service, confirming the business logic of 'after-sales is competitiveness'.

SevenCloud Technology After-Sales Service: Redefines the industry benchmark with professionalism and efficiency, extremely fast response, all-weather protection, global warranty, borderless service, and is often well received by customers.

Dear Southeast Asian Entrepreneurs:

We sincerely invite you to visit the Southeast Asia GTI Exhibition Hall, Booth 3165 in Kuala Lumpur, Malaysia, to experience the wealth-generating power of the SF-300 fully automatic freshly ground coffee machine!

Time: April 22-24, 2024 09:00-18:00 (Malaysia time zone)

Address: WTCKL Hall 3, Booth 3165, World Trade Centre Kuala Lumpur

Looking forward to your contact